Welcome back to The Edge, CogAbility's monthly AI briefing for state and local government innovators.

Ready to see how governments across the nation are using AI?

Let’s dive in!

We created a new CogBot course that updates 250k customer addresses using LLMs and the open source automation platform, n8n.

Here is an overview of what n8n does.

Every government agency is challenged to keep their customer database up to date. People move, get divorced, and change their names. Typically, the number of corrections is manageable - but not always.

For this county agency, the challenge was huge: they needed to locate the current addresses of 250,000 customers so they could mail them refund checks covering many years. And time was of the essence.

So they turned to CogAbility to automate the address update process using AI.

In 90 days, we successfully automated the address update process using OpenAI models and n8n. The process accesses a mix of government systems and public websites to identify each party’s latest mailing address.

To help with QA, we created a dashboard that describes every step taken and explains how each new address was identified & approved (or not).

Why This Matters:

This new CogBot course demonstrates the power of using LLMs in high-volume process automation.

Modern LLMs explain how they make decisions in plain English, leading to richer audit trails and more useful feedback for your team. In addition, they reason well on simple tasks, making the process less likely to fail.

Our recently-updated CogUniversity Course Catalog describes the 18 jobs CogBots are doing for government agencies today.

Discounts apply for existing customers and multi-course purchases.

Want to learn more?

At The Edge, our mission is to build an educated community focused on the latest AI innovations in our industry. We’re passionate about curating the best AI-related content, including tools, case studies, prompts, agents, platforms, and AI upgrades in leading applications. We keep you connected to the breakthroughs and the discussions that matter so you can stay in the loop without endless searching. We also work with business partners who want to reach an audience as passionate about AI as we are.

Privacy is a top priority for us. Our Privacy Policy explains how we collect, store, and use your personal and non-personal information. By using our website, you accept these terms, which you can review on our website. This policy applies to all of our accounts and assets, outlines your rights, and explains how to contact us if you want to adjust the use of your information. We’re based in the United States. By using our site, you agree to be governed by U.S. laws.